Telephone Support Hours are 8:00 am – 6:00 pm EST, Monday - Friday, with E-Mail support coverage during evenings and weekends.


Phone: (315) 251–1244

Photographers: Since no one knows you better than your lab, the current support channel is to call your lab and the labs will contact us for issues they cannot resolve. Every ROES lab offers different add-on modules, products and services, so please call your lab for your customer service needs. For system requirements, please visit the ROES Client FAQ page.

Aug. 28, 2009: Apple OS X 10.6 Snow Leopard Supports ROES

Common ROES Startup Issues

NEW: OS X 10.4 Panther - Fail to start using newer ROES Client
NEW: OS X 10.5 Leopard - Fail to start after 10.5.7 Java update
OS X Leopard - Failed To Validate Certificate Error
OS X Leopard - Illegal Argument Error
Windows ROES Launch Errors
Apple 10.4 ROES Launch Issues
ROES and MAC OS X 10.5 Leopard Compatibility